After-Sales

After Sales Serviceservisima vertical

On 2006 SERVISIMA is created as a step forward from the After Sales Service that SIMA had been so far supplying. Besides taking care of any issue raised with machines breakdown both under or off guarantee, SERVISIMA, selects, appoints, traines, coordinates and maintains external points of service. These will be certified as SERVISIMA points (S.A.T.) and reported as such to SIMA customers.

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SERVISIMA counts with a widespread variaty of information for all SIMA models, including videos, pictures, parts diagrams, instruction manuals for easier diagnostics and trouble shooting. All technicians in SERVISIMA points of service count with a specialized training delivered by SIMA, complemented with specific sessions to keep them updated on new products and innovations in the range.

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The repairs made in any SERVISIMA point of service enjoy a three months guarantee on spare parts and labor. Moreover, the SERVISIMA points hold a permanent stock of the most commonly used spare parts of our machines, to allow a fast service to our customers. Would one spare part not be available in their stock, SERVISIMA will send it by courier within the 24 – 48 hours from the order. SERVISIMA is run by a team of six technicians who run a tracking system that ensures a quick and satisfactory response.

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We are commited to repair any machine under guarantee in a period no longer than four days from the incidence report date, or seven days for machines out of guarantee.

Our SERVISIMA S.A.T. points comply with the quality standards stipulated by SIMA in all aspects of the service: product, spare parts and, not the least important, assistance and involvement with the customer needs.